Privacy policy
Controller: Pink BRink d.o.o. za usluge
Applies to: lingolero.com and services provided under the LingoLero brand
Last updated: 24 August 2026
This Privacy Policy explains how Pink BRink d.o.o. za usluge, operating under the LingoLero brand, processes the personal data of visitors to lingolero.com and individuals who contact us or use our services.
1. Data Controller
The controller of your personal data is:
Pink BRink d.o.o. za usluge
Nehajska 20
HR-10000 Zagreb, Croatia
Personal Identification Number (OIB): 86646476309
Email: info@lingolero.com
LingoLero is a business brand of Pink BRink d.o.o. za usluge.
2. Personal Data We Process
Depending on how you contact us and the service you request, we may process:
- basic identification and contact details, such as your first and last name, email address, and telephone number if you choose to provide it
- the content of your enquiry, business correspondence, and other information you voluntarily provide
- your CV and information about your education, work experience, skills, and professional goals when you request a related service
- information needed to prepare a proposal, enter into and perform a contract, issue invoices, and maintain business records
- limited technical data generated when you visit the website, such as your IP address, access time, device or browser type, and pages visited, if recorded by the server or hosting provider for security and system operation.
Please do not provide special categories of personal data that are not necessary for the service you request.
3. Purposes and Legal Bases for Processing
We process personal data only where there is a clear purpose and an appropriate legal basis:
- to respond to enquiries, prepare proposals, and take steps at your request before entering into a contract
- to provide and administer the agreed service
- to issue invoices and comply with other legal and accounting obligations
- to secure the website and our communications, manage our business properly, and establish, exercise, or defend legal claims.
Depending on the specific purpose, the applicable legal bases are taking steps at the data subject's request prior to entering into a contract and performing a contract, complying with legal obligations, and pursuing the controller's legitimate interests.
Providing personal data is generally voluntary. However, without the information needed for communication, proposal preparation, or service delivery, we may be unable to respond to your enquiry or provide the requested service. Certain information needed to issue invoices is collected to comply with legal obligations.
4. Website, Cookies, and Analytics
The lingolero.com website is for informational purposes. It does not include contact forms, a newsletter, or functionality for purchases or payments through the website.
Under its current configuration, the website does not use analytics or marketing cookies or visitor-tracking tools. The hosting provider may maintain limited technical logs needed for security, diagnostics, and the reliable operation of the website.
If the website's functionality changes or tools requiring consent are introduced, this Privacy Policy and our consent-management practices will be updated accordingly.
5. Communications and Service Delivery
When you contact us or request a proposal, we use the information you provide to communicate with you, assess your needs, prepare a proposal, and provide the requested service.
Communications and online meetings may take place through a mutually agreed platform, including a platform selected or provided by the client. LingoLero does not record online meetings.
CVs and other working materials you provide are used solely to prepare a proposal and provide the agreed service. They are not used for marketing or shared with others, except at your explicit instruction or where required by law.
6. Recipients of Personal Data and External Service Providers
To support our regular business operations, we may use external service providers for hosting and maintenance, email and online communications, document processing and storage, and accounting.
Such providers may access personal data only to the extent necessary to provide their services and in accordance with applicable data protection rules. Personal data may also be disclosed to competent authorities where required by law.
We do not sell personal data or share it with third parties for their marketing purposes.
7. Transfers Outside the European Economic Area
Some service providers may process personal data outside the European Economic Area. Such transfers take place only where permitted by law and subject to appropriate safeguards, such as an adequacy decision or standard contractual clauses.
8. Retention Periods
We retain personal data only for as long as necessary for the purpose for which it is processed:
- enquiries that do not result in a contract: up to six months from the last communication
- CVs, working drafts, and related materials: generally for up to 90 days after completion of the service
- contractual and business correspondence needed to protect legal claims: up to five years after the end of the business relationship
- invoices and accounting records: for at least 11 years or for the periods prescribed by law
- technical website logs: for the period necessary to ensure security and stable system operation, in accordance with the hosting provider's policies.
Personal data may be retained for longer only where necessary to comply with a legal obligation or to establish, exercise, or defend a legal claim.
9. Your Rights
Subject to applicable law, you may request:
- access to your personal data and information about its processing
- correction of inaccurate data or completion of incomplete data
- deletion of personal data where the applicable conditions are met
- restriction of processing
- data portability, where applicable
- to object to processing based on legitimate interests
- withdrawal of consent at any time, where a particular processing activity is based on consent.
To exercise your rights, contact us at info@lingolero.com. Before acting on your request, we may ask for additional information needed to verify your identity.
10. Complaints to the Supervisory Authority
If you believe that your personal data are being processed in violation of applicable law, you have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP), Ulica Metela Ožegovića 16, 10000 Zagreb, Croatia.
Email: azop@azop.hr | Website: www.azop.hr
11. Data Security and Automated Decision-Making
We implement reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or unauthorised alteration.
We do not use personal data for automated decision-making or profiling.
12. External Links
The website may contain links to other websites. The owners of those websites are responsible for processing personal data on their sites in accordance with their own privacy policies.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or applicable law. The current version will always be published at lingolero.com with the date of the latest update.